Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Milwaukee CTC Cluster to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Milwaukee CTC Cluster.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


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24/7 Appointment Scheduling

At Milwaukee Comprehensive Treatment Centers, the process of admissions is designed to be as efficient and as streamlined as possible. If you or someone you care about is in need of medication assisted treatment and would like to begin services at one of our centers, it is important to be aware of the following pre-admissions criteria prior to scheduling an intake with us:

Prospective patients must:

  • Be aged 18 or older
  • Reside within 50 miles of the center in which they will be receiving treatment
  • Be opioid dependent for at least 1 year
  • Be in a state of withdrawal for 20 to 24 hours (unless the prospective patient was discharged from a detox program or another medication assisted treatment center, or is currently pregnant)

If you or your loved one meets the above criteria, you or your loved one will need to keep the following in mind in order to proceed to the next step in our admissions process:

  • A valid photo ID will need to be shown during intake. Valid forms of identification include a Driver’s license, state identification card, or passport.
  • Payment is required at time of intake, regardless of whether or not the patient is intending to use his or her insurance.
  • Prospective patients cannot be going through withdrawal when coming in for an intake.
  • If transferring from a detox program or another medication assisted treatment program, prospective patients must bring all documentation and/or records from their last treatment provider or have them faxed to the center where treatment will be received.

In contacting one of our centers to schedule an intake for services, our admissions staff will discuss the aforementioned criteria and information with you or your loved one. Once this conversation has been had and all criteria are met, an intake will be scheduled. It is important for prospective patients to set aside 2 to 4 hours to complete an intake with our staff. During that time, the following will occur:

  • Complete necessary paperwork, of which includes providing information pertaining to one’s substance use, mental health, medical, and personal histories.
  • Submit payment for services rendered.
  • If applicable, provide documentation from prior treatment provider, unless documentation was faxed before intake appointment.
  • Complete a physical with one of our physicians.
  • Complete a drug test.
  • Take a TB test, unless one was completed within the last 2 years.
  • Prospective female patients must take a pregnancy test.
  • Prospective female patients who are pregnant must show proof of consent from an OB/GYN to begin treatment and to coordinate services. (If a prospective patient is not currently receiving prenatal care, our staff can provide referrals for such services.)
  • Provide details about other medications that are currently being taken.

Additionally, it is necessary to know that patients are not ensured that they will receive medication on their first day at one of our centers. Our trained and knowledgeable physicians may prescribe medications on the first day, though this decision is made based on a patient’s specific needs.

To speak with one of our helpful admissions staff members, contact Milwaukee Comprehensive Treatment Centers today. We look forward to hearing from you and informing you about our top notch medication assisted treatment.